Welcome Host Training
Excellent customer service is the key to success in todays competitive tourism industry. Welcome Host is a one-day training programme designed to help participants to acquire new customer service and communication skills, as well as to improve their knowledge of local facilities and services.
Welcome host can help your organisation to:
Provide higher standards of service for visitors and local residents
Improve employee understanding of customer value
Enhance customer satisfaction and reduce complaints
Build repeat business and word-of-mouth recommendations
Increase sales and profitability
The Welcome Host training programme is designed to assist employees and volunteers in any sector of the tourism industry. It aims to help participants to provide excellent service to all their customers.
After successfully completing the programme, participants will be able to:
Identify the key characteristics of the tourism, leisure and hospitality industry
Find out what their customers need and expect
Create a favourable impression
Communicate successfully and provide helpful information
Deal with difficult situations effectively
Use their customer service skills to boost business
Training programmes are delivered by experienced trainers using high-quality participant and trainer support materials. The programme includes a variety of training activities to ensure an interesting and enjoyable day. Successful participants each receive a Welcome Host certificate and badge.
Cost:
£25 +vat for companies with 1-5 employees
£35 +vat for companies with 6+ employees.